Program
9.30 – 10.00 – WELCOME
10.00 – 12.30 – THE FUTURE OF CONTACT CENTER
Moderator: Lucian MÎNDRUȚĂ – Creative Marketing Manager, Mediafax Group
Why is customer effort so important?
How to have happier customers, happier agents and how to increase profit of your organization?
Social media trends for customer care
Discover how you can reduce costs through call center innovation
The experience of companies which have implemented call center solutions
Speakers:
- Radu PUCHIU – State Counsellor to the Prime Minister at Government of Romania
- Mircea LUPEA – Advanced Infrastructure Systems Manager, Asseco SEE (Romania)
- Matija PAVELIĆ – Head of Voice Solutions, Asseco SEE (Croatia)
- Ovidiu SECELEANU – Networking Business Unit Manager, Hewlett Packard
- Marcin GRYGIELSKI – Territory Manager Eastern Europe, Interactive Intelligence
- Daniel POPESCU – Partner Technical Advisor, Microsoft
12.30 – 13.00 – Q&A
13.00 – 13.10 – CLOSING REMARKS
13.00 – 14.00 – NETWORKING BUSINESS LUNCH
Who should attend:
By business areas:
- Telecommunications
- Banking and financial services
- Insurance
- Consulting
- Computing and software
- Manufacturing
- Retail
- Auto
- Pharmaceutics
- Airlines companies
By position:
- Director
- Head of Department
- Manager
- Customer Service
- Customer Experience
- Public Relations
- Marketing
- Sales
- IT
- Facilities Management
- Operations